Privacy Policy

Who we are

Smittee is a product of Smittee AI LLC ("Smittee", "we", "us"), a Connecticut limited liability company based in Avon, Connecticut. Smittee provides an AI phone receptionist and customer-management service for trades businesses.

This policy explains what we collect, how we use it, and the choices you have. Questions? Email us at privacy@smittee.com.

Information we collect

We collect information in three ways:

• Information you give us — your name, email, phone number, business details, and anything you enter while setting up or using Smittee.
• Call and message content — recordings, transcripts, and details of calls and texts Smittee handles on your behalf, including the phone numbers and messages of the people who contact your business.
• Usage information — how you use the product, device and log data, and cookies that keep you signed in and remember preferences such as your language.

How we use information

We use the information to answer and route calls, book jobs, capture leads, send confirmations and notifications, operate and improve the service, provide support, and meet legal and security obligations. We do not sell your information.

SMS / text messaging and consent

If you enable text messaging, Smittee sends and receives SMS on your behalf (for example, appointment confirmations, replies to customer questions, and follow-ups). By providing a mobile number and opting in, you agree to receive these messages. Message and data rates may apply, and message frequency varies.

Recipients can opt out at any time by replying STOP to any message, which ends messages from that number. Reply HELP for help, or contact support@smittee.com. Opting out of texts does not stop a transactional phone call you have separately requested.

Mobile information and opt-in consent are never shared with third parties for their own marketing. We share message content only with the service providers that help us deliver the messaging (such as our telephony provider) and only to operate the service.

How we share information

We share information with service providers who process it on our behalf (such as hosting, telephony, voice/AI processing, and payment processing), with the business tools you choose to connect (such as Jobber or your calendar), and when required by law. These providers are bound to use the information only to provide their service to us.

Data retention

We keep call recordings and transcripts for the period associated with your plan, and account information for as long as your account is active. You can ask us to delete your information, subject to legal and operational limits.

Your choices and rights

You can access or update your account information, disconnect integrations, opt out of texts as described above, and request deletion of your data by emailing privacy@smittee.com. Depending on where you live, you may have additional rights over your personal information.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data and to limit access to it.

Changes to this policy

We may update this policy as the product evolves. We will post the updated version here and revise the date above.

Contact

Smittee AI LLC, Avon, Connecticut, United States. Email privacy@smittee.com.